Terms of Service

1. Acceptance

These terms govern the use of Nvora, the gym management software offered by Nvora Technology Solutions ("Nvora", "we"). By creating an account or using the service, you accept these terms on behalf of your business. If you do not agree, please do not use the service.

2. The service

Nvora is web software that runs in the browser on phones, tablets and computers. It lets you manage members and memberships, record payments, send automatic email and WhatsApp reminders, control access with QR codes, keep your finances and publish a website for your gym. The available features depend on your plan and are described on our features page and pricing page. Some features, such as face recognition, are marked as beta and may change.

Members do not pay online through Nvora: the gym records the payments it receives. Sending WhatsApp messages requires a WhatsApp Business number connected to Meta's official API.

3. Your account

• You must provide accurate information when signing up and keep it up to date.
• We review new sign-ups before activating them, and we may decline a registration.
• You are responsible for keeping your password safe and for what your staff users do with the access you grant them.
• Tell us right away at hello@nvora.app if you suspect someone has accessed your account without permission.

To create an account or a staff user you must be at least 18 years old and have authority to act on behalf of the business.

4. Free trial

New accounts can try Nvora free for 14 days, with no card required. When the trial ends, the dashboard is paused and only the "My plan" section stays available so you can choose a plan and pay. Your data is not deleted when the trial ends.

5. Plans, prices and payments

• Current prices are shown on our pricing page in the indicated currency. Plans are billed per period (monthly or yearly, depending on the plan).
• You pay using the methods shown under "My plan" and send us the receipt; the period is activated once we confirm the payment.
• We remind you before each renewal date. If a payment is not received by the due date, the dashboard is limited to "My plan" until you pay, and after 3 grace days the account is suspended. Your data is kept during this time.
• If we change our prices, we will let you know before they apply to your next period.

• Refunds: payments for a period that has already been activated are not refundable, except for duplicate charges, charges made by mistake on our side, or when the applicable law grants you a right to a refund.
• Taxes: if the law requires taxes to be charged on the service (such as VAT), they will be shown or communicated before payment.

6. Cancellation

There is no minimum term. You can stop using Nvora at any time by not renewing your plan. If you want us to delete your gym's data, write to hello@nvora.app. If you have an issue with a payment, contact us and we will review it.

Before leaving you can export your member list from your dashboard. If an account remains suspended or unpaid for more than 12 months, we may delete its data after notifying you by email at least 30 days in advance.

7. Acceptable use

• Use Nvora only for lawful purposes related to running your business.
• Only send reminders and messages to members who have given you their contact details and agreed to receive them, and follow the rules of WhatsApp and Meta.
• Do not try to access other accounts, disrupt the service, or use it to send spam.

We may suspend accounts that seriously or repeatedly break these rules.

8. Your members' data

The data you enter about your members belongs to your gym. You are the data controller and you must have a legal basis to process it — including consent for photos, facial verification and messages where required. Nvora processes that data on your behalf as described in our Privacy Policy.

Photos and facial recognition: facial verification is optional and you decide whether to use it. Photos and face data are considered biometric or sensitive data in many countries (for example, in the European Union or some US states). If you use these features, you are responsible for informing your members, obtaining their express consent where the law requires it, and offering an alternative way to enter (such as QR or manual check-in) to those who do not accept.

9. Workout routines

Routines are a tool for the gym and its coaches to share exercise plans with their members. Nvora does not create, review or supervise the content of the routines and does not provide medical, health or nutrition advice.

• The gym and its coaches are responsible for the exercises they prescribe and for adapting them to each member.
• Members should consult a doctor before starting or changing a physical activity program, and stop exercising if they feel pain or discomfort.
• Nvora is not liable for injuries or health problems related to the exercises included in a routine.

10. Website chat and advisors

The chat on our website uses an automated assistant that may use artificial intelligence. Its answers are for guidance only, may contain errors and do not create commitments: the prices, plans and conditions that apply are those published on our pricing page and in these terms. When you talk to a human advisor, their commitments are only binding if confirmed in writing by email. How we handle chat data is explained in our Privacy Policy.

11. Availability and changes

We work to keep Nvora available and secure, but we cannot guarantee uninterrupted service; there may be maintenance windows or outages caused by providers we depend on (such as hosting, email or WhatsApp delivery). We may improve, change or remove features; if a change significantly affects your plan, we will let you know in advance.

12. Intellectual property

The software, design and Nvora brand belong to Nvora Technology Solutions. Your gym's name, logo, content and data remain yours. You give us permission to use them only to provide the service — for example, to show them on your gym's website.

13. Limitation of liability

To the extent permitted by law, Nvora is not liable for indirect damages, lost profits or lost data resulting from the use of, or inability to use, the service. Our total liability is limited to the amount you paid us for the service in the three months before the event.

The service is provided "as is" and "as available". We do not guarantee that it will be uninterrupted or error-free, nor that WhatsApp, email or other third-party services will always deliver messages. Nothing in these terms limits liability that cannot be limited under the applicable law, including consumer protection law.

14. Indemnification

You agree to hold Nvora harmless from claims by third parties (including your members or authorities) arising from your use of the service in breach of these terms or the law, for example sending messages without consent, processing your members' data without a legal basis, or the content of the routines and your gym's website.

15. Governing law

These terms are governed by the laws of the Republic of Costa Rica. We will try to resolve any disagreement amicably first; otherwise, it will be submitted to the competent courts of Costa Rica.

16. Changes to these terms

We may update these terms. We will publish the new version on this page with its update date and notify gyms by email of any significant change. Continuing to use the service after that means you accept the new version. Questions? Write to hello@nvora.app.